Frequently asked questions

A: Nothing could be easier, I register for free and publish my request for a transport quote online following the instructions. I only need 3 clicks to publish my request.

R: Whether it is movable goods for a move, the transport of fragile goods (piano), vehicles (motorcycle, boat, car), specific (animals, plants...), household appliances, FretBay is the ideal tool for all those who have transport needs whether in terms of place, goods or time!

A: Yes, just register to create your username and start publishing your ads and receiving offers for free online. Of course, you only pay the amount of the offer you have chosen.

R: FretBay's role is to offer you a secure platform to connect with carriers. FretBay does not intervene in any way in the negotiation of offers. It positions itself as a trusted intermediary.

R: E-mail solutions (Yahoo, MSN, Hotmail, etc.) have spam filters that can restrict the receipt and display of certain e-mails. As a result, you may not receive some of the emails we send you. To ensure that our messages are received correctly, add Fretbay.com to your list of reliable senders.

Here are some guidelines on how to proceed depending on your e-mail solution used:

For MSN Hotmail

Click on the "Options" button.
Click on "Mail" in the left menu, then on "Spam Protection".
Select "Green List".
Type "fretbay.com" and click on "Add"

For Gmail
Open the email.
Click on "Other options" in the email header.

Select "Add sender to contact list".

For Yahoo! Mail

Mark as "Not spam" the messages received in your spam folder that you want to forward to your inbox.

Finally for those who use Outlook 2003 and Outlook Express

Right-click on the message, then select "Add sender's domain (@example.com) to the list of trusted senders".
Click on "Tools" in the menu bar.
Select "Options" from the drop-down menu. Then click on the "Approved senders" tab, then on the "Add" button.
Type "@fretbay.com" in the text box.

You pay the rest of the amount due directly to the carrier at the time of loading or delivery (according to the terms agreed with the carrier).

R: FretBay offers you the possibility to exchange with carriers via its Question and Answer system. This system allows you to ask your questions to help you make your choice.

R: Payment is made via the system of one of the leaders in secure Internet payment. Fretbay is a Paypal certified partner.

R: FretBay positions itself as a trusted intermediary and offers you a unique and innovative service by:

1- An open online competition system between carriers. This allows you to obtain the best offers on the market.
2- A system for the evaluation of carriers by shippers. This ensures that you get the best possible offers from reliable carriers.

R: FretBay currently operates on French national territory. Some requests concern journeys to European countries, FretBay is studying an opening of its services at European level.

R: FretBay allows you to access the SIRET number of carriers in their profiles and encourages you to check the accuracy of the information. FretBay requires carriers to provide administrative documents proving their ability as carriers. (Registration of your company in the register of carriers and lessors at the D.R.E.)

In addition, each Shipper member has the possibility to indicate to the rest of the members how a transaction with a Carrier member took place to contribute to the security of the site. This makes carriers responsible for their services and rewards those who provide good services.

R: No. FretBay's main mission is to provide you with a service that facilitates the relationship between shippers and carriers. FretBay cannot be held responsible for any damage, loss of goods or delays in delivery. We encourage you to contact the carrier directly to settle this amicably.

R: Whether you are a craftsman carrier, owner of transport vehicles, a transport SME, FretBay is aimed at Professionals who offer transport services, generalists as well as specialists

R: You will find occasional transport requests concerning a move, the transport of a 2-wheel drive, fragile objects, live animals, furniture, household appliances and any bulky/bulky object in general.

R: Nothing could be easier. Configure in your Profile the email alerts that concern the transport categories that interest you. Choose the category 2-wheel transport...

R: Nothing could be easier. I register for free and answer any transport requests that interest me. For this, I propose on the site my best offer...

R: No. Even if price is an important factor, shippers take into account your experience, your services (packaging, loading assistance...) and your guarantees (merchandise insurance, certifications...). This information can be viewed in your profile.

In addition, you are evaluated by the shippers following the deliveries you make. This gives you the opportunity to capitalize on your good performance and improve your brand image to stand out from the competition. Evaluations are indicated by a star icon.

R: FretBay's role is to offer you a secure platform for connecting shippers and carriers. FretBay does not intervene in any way in the negotiation of offers. FretBay is positioning itself as a trusted intermediary.

A: Registration, access to requests and participation in auctions are completely free of charge. FretBay charges a small percentage of the transaction fee on your sales. You only pay if you make sales!

R: Free shipping for shippers allows you to obtain a large number of requests and therefore more business opportunities for carriers. Moreover, on FretBay, you only pay transaction fees if you make sales!

This system also allows ALL carriers, large and small, to use the site's services without having to pay an entrance fee.

R: The anonymous submission of bids (under pseudonym) allows for healthy and fair competition between all carriers. The purpose of this system is not to break prices but to offer the best offer on the market.

R: FretBay does not intervene in price negotiations. As professionals, you are in the best position to do that. Prices are often attractive when you do groupage or empty return trips. You are free to offer the prices you want.

R: FretBay offers you the possibility to exchange with senders via its Question and Answer system. This system allows you to have additional information on transport demand in order to better adjust your offer. Under no circumstances should it be used to seek direct contact with shippers.

This is contrary to the rules of use of the site and constitutes fraud that may lead to your removal from the site.

R: FretBay currently operates on French national territory. As some carriers can provide transport in Europe, FretBay is considering opening up its services to European countries

R: No. FretBay's main mission is to provide you with a service that facilitates the relationship between shippers and carriers. FretBay cannot be held responsible for any damage, loss of goods or delays in delivery. As a transport professional, you are responsible for your service.

R: E-mail solutions (Yahoo, MSN, Hotmail, etc.) have spam filters that can restrict the receipt and display of certain e-mails. As a result, you may not receive some of the emails we send you. To ensure that our messages are received correctly, add Fretbay.com to your list of reliable senders.

Here are some guidelines on how to proceed depending on your e-mail solution used:

For MSN Hotmail

Click on the "Options" button.
Click on "Mail" in the left menu, then on "Spam Protection".

Select "Green List".
Type "fretbay.com" and click on "Add"

For Gmail

Open the e-mail.
Click on "Other options" in the e-mail header.
Select "Add sender to contact list".

For Yahoo ! Mail

Mark as "Not spam" the messages received in your spam folder that you want to forward to your inbox.

Finally for those who use Outlook 2003 and Outlook Express

Right-click on the message, then select "Add the sender's domain (@example.com) to the list of trusted senders".
Click on "Tools" in the menu bar.
Select "Options" from the drop-down menu.
In the "Preferences" tab, select "Junk Mail".
Then click on the "Approved Senders" tab, then click on the "Add" button.
Type "@fretbay.com" in the text box.

R: Thank you for all your questions, it allowed us to complete this page and help our beloved community.